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Burst Water Main?

It's been reported that there's no water in parts of Shiplake Cross, and apparent flooding on the Reading Road near Haileywood Farm! Thames Water are aware. If anyone has any updates please post them here.

Posted by: Webmaster | 04/06/2018 5:02 pm

From Ernie Povey:
This letter from Thames Water was received this morning (27 June 2018)

Posted by: Webmaster | 27/06/2018 8:46 pm

He also praised 1st Shiplake Scout Group, Beavers, Cubs & Scouts, for how well they reacted to our Beaver Leaders request to help with distribution of what bottled water was left around to the elderly in Shiplake Cross, many of whom that are are physically disabled and do not have Internet access to find out what was going on with the lack of water. Mind you there were no updates on the www.thameswater.co.uk/ Website at all about the problem in Shiplake Cross. Further updates will follow.

Posted by: Ernie Povey | 12/06/2018 1:58 pm

Well the Trump meeting with Kim Jong Un got full media treatment didn't it?

No such luck with my meeting with Tom Hutchinson, Regional Manager(Engineering)for the area today. Any way Tom appreciates there was a desperate lake of communication on Thames Water's Customer Services Dept: part. This will be upgraded. Arrangements will be put in place so that "IF" this happens again a better response should follow. Also we have come up with better locations that bottled water will be deposited.

Posted by: Ernie Povey | 12/06/2018 1:47 pm

I have finally arranged a meeting on Tuesday to discuss Thames Waters response to the water problem over last weekend and beginning of the week. I had hoped the this Gentleman could attend Mondays Parish Council Meeting but seeing as its short notice that is not possible. I will be attending the meeting to discuss the Parish Councils input for this meeting.

Posted by: Ernie Povey | 08/06/2018 6:59 pm

Thanks for the info Ernie about Traffic Lights as I was going call them . No one was working there at 8.40 am and when I came back home at 12.45 pm still no one there working. And traffic was building up.

Posted by: Pat Forchin | 07/06/2018 5:26 pm

I have just been speaking with the Gentleman that has come to take the bollards and 4 way traffic lights away to do away with the large queues of vehicles that has built up making motorists very impatient and taking chances.
So by now full two way traffic should have been restored......

Hip Hip Hooray.

No call as yet from Thames Water, only one withheld at 15:31 whilst I was at the dentist with my wife.

Posted by: Ernie Povey | 07/06/2018 4:58 pm

Unfortunately I couldn't pursue this yesterday as I had a prior commitment to go to New Ollerton, Nottinghamshire which took up all day. A further post will be made if and when I get to speak to Senior Management ( Operations Manager. ) at Thames Water.

Posted by: Ernie Povey | 07/06/2018 11:31 am

I have spoken to Thames Water Customer Services and hopefully will be contacted by a person a bit higher up than the Customer Services team ( within two hours. ) to explain what went wrong with their response system in this case of non supply of support, i.e. why did it take so many calls to get bottled water supplied, why was their no information on their website which details problems in our area, also why were there no call backs as promised at times by the Customer Services team?

Posted by: Ernie Povey | 07/06/2018 11:24 am

I have just been informed by 2 TW guys that TW have identified the best area for the tankers and they are now on their way. This should provide everyone with enough water (at least in the short term) especially if you are higher up in the village. They said the pipe was repaired yesterday successfully, but another section then failed today. They are doing what they can to repair it, but it's clear a new pipe will be required at some point soon.

Posted by: Karen Rackham | 05/06/2018 7:57 pm

19.35 - I'm advised that two tankers have been spotted en route for Shiplake. Hopefully some restoration of water service is imminent!

Posted by: Webmaster | 05/06/2018 7:37 pm

Water is back but pressure is very low.

Posted by: Pat Forchin | 05/06/2018 7:37 pm

Like many, I have been on the phone to TW on many occasions throughout the day with no joy or decent information or help. I reported the lack of water at 12:45, then at 15:45 and again at 18:00. I was told at 18:00 that the request for water has been put in, but they couldn't say if it would arrive. Unfortunately, the Plowden cannot open as we are in the same situation as everyone else. I will keep an eye out for the delivery and post on here if it ever arrives.

Posted by: Karen Rackham | 05/06/2018 7:09 pm

The Cubs & Scouts leaders are currently taking water around Plowden Way, We are hoping to get more within the next four hours or so. The bungalows at the back of Memorial Ave: have been given water by a local resident and his Scout son, thank you all.

Posted by: Ernie Povey | 05/06/2018 6:40 pm

@1810 Thames Water said the tankers will be in place 8pm latest to fill pipes while they fix the water main. This will allow a few hours of 'normality' in supply. He claimed repair work would be ongoing this evening to fix supply properly. He was not able to outline further plans to distribute bottled water and had no information. Potentially some bottled water may come with the tankers that were 'on their way'. Ernie Povey: I will update you if i get any news on it for scouts/cubs distribution

Posted by: Chris Penrose | 05/06/2018 6:18 pm

Could I suggest that those who are in direct contact with Thames Water on this issue might like to keep in touch with each other too. Ernie Povey, who originally flagged this issue, has also been discussing bottled water supplies with TW, and is organising the Scouts and Cubs to help distribution of bottled water supplies. He is contactable on 0118 940 3919. If other arrangements have been made and any further help is needed on distribution please let him know.
Mr Askin - can TW Customer Service advise any better way for people to be informed of progress rather than signing up for texts (and if not how does one sign up?).

Posted by: Webmaster | 05/06/2018 5:51 pm

Chris Penrose you appear to be having more success with Thames Water than I am. We are getting the Cubs & Scouts ready to distribute water around the elderly around Shiplake Cross if Thames Water will deliver some more bottled water. I have left a contact number on your answer phone.

Posted by: Ernie Povey | 05/06/2018 5:50 pm

I've recontacted Thames Water- 4 hours since I reported the new lack of water supply at c.1230 today. I've been informed that someone attended the scene at 1530ish and was able to report back that the water main was not fixed! Allegedly there are people still on site now. There is not contact between switchboard and crew on the ground, so no estimated time to normality. I have raised request for further bottled supplies. Thames water will be in phone contact re:compensation for loss of supply.

Posted by: Chris Penrose | 05/06/2018 4:44 pm

Continued.... There is no proposed finish time for the work.
It’s not great news but as I explained to Thames Water locals would be happier with communication. They suggested people sign up to their free texting service which should advise faster than their website or social media.
There is some free water left in Orchard Close if anyone needs it.
End of message

Posted by: Askin | 05/06/2018 4:39 pm

Continued ......
They are working to resolve the problem. The repair last night worked initially but failed in the early hours so they are now fixing a secondary problem.
They have explained that 2 tankers will be coming to the area and a further one to Shiplake College. This will be used to infuse the pipes which should mean there will be water in our households this evening even if they are still working on the repair.

Posted by: Askin | 05/06/2018 4:38 pm

I’ve posted on Facebook
Thames Water area reps (customer services) have just been to my house as I have logged an issue with communication to the residents.
They are fully aware the communication to the village has been less than good. They have fed it back to the office, and whilst the website may not be updated quickly, the process of Facebook and Twitter should be immediate. So here’s hoping ........

They are working to resolve the problem. The repair last night worked initiall

Posted by: Askin | 05/06/2018 4:35 pm

Still on with TW trying to talk with a Senior Manager but not having much luck at the moment. I have informed them that there are a lot of elderly people involved locally but they don't seem to care..... No estimate of when the water supply will be back on. I've now been on the telephone for twenty minutes or more no luck at all. NO ESTIMATE OF WHEN SUPPLY WILL BE RESUMED. All I get is it's a big job, the first repair failed and now it's even a bigger job......

Posted by: Ernie Povey | 05/06/2018 4:19 pm

I am on the telephone to Thames Water at the moment, it looks like we may be without water over night. Please check back for any updates I may be able to put on.

Posted by: Ernie Povey | 05/06/2018 3:53 pm

No water at the Plowden.

Posted by: Askin | 05/06/2018 2:58 pm

There are bottles of water at the bottom of Plough Lane, opp Plowden Arms

Posted by: Editor in Chief | 05/06/2018 2:27 pm

Shiplake Primary School has been forced to close as no water for flushing toilets. They have contacted TW but can't get any information. Just spoken with Mrs Page-Howey Headmistress. I've had a couple of texts from TW asking how I rated them dealing with this problem, well after sending a couple back that's about it. I've asked to speak with someone about how they have dealt with this water outage but so far no reply. What a surprise......

Posted by: Ernie Povey | 05/06/2018 1:46 pm

Engineer been down our road told a neighbour our water will be back on tonight!

Posted by: Pat Forchin | 05/06/2018 1:29 pm

the water was back on this morning after 5am but has since gone off again. I have re-reported it to Thames Water who don't have anyone working on the site; so it's back to a 4 hour turnaround to assess the issue. I can only assume the more people who phone Thames Water the higher priority it will become. 08003169800 is Thames Water hotline

Posted by: Chris Penrose | 05/06/2018 12:49 pm

The water was back on this morning but now it's off again. My neighbour 3 doors up has no water either and my next door neighbour. 4 hours for a engineer to come to check our house when the road must be all off.

Posted by: Pat Forchin | 05/06/2018 12:46 pm

Thought it was too good to be true. Thanks Ernie

Posted by: Pat Forchin | 04/06/2018 10:38 pm

F.Y.I. It appears the water supply is back at reduced pressure but it could be just the mains draining down, as we, unlike Sonning Common, do not have a ring main system.

Posted by: Ernie Povey | 04/06/2018 10:35 pm

But I have water now so they must have done something for Orchard Close to have water.

Posted by: Pat Forchin | 04/06/2018 10:26 pm

WATER UPDATE. The water main that is supplying the leak has been turned off to stop further flooding of the main road. Two Thames Water workers have just arrived on site with a digger but do not have a clue as to what action is going to be taken...... Still no update on Thames Water site or supply and distribution of drinking water.

Posted by: Ernie Povey | 04/06/2018 10:23 pm

My water is back. RG9 4BU.

Posted by: Pat Forchin | 04/06/2018 9:53 pm

Just had a text from Thames Water .
We are setting up to start the repairs on the burst pipe and will have your supply back as quick as we can.

Posted by: Pat Forchin | 04/06/2018 7:31 pm

I have spoken with Thames Water and awaiting a text to tell me when drinking water will be made available. More news as I get it.

Posted by: Ernie Povey | 04/06/2018 7:28 pm

Ernie advises that an engineer has attended and repairs will be done "asap".

Posted by: Webmaster | 04/06/2018 6:38 pm

You can see updates etc: for Thames Water at:


Posted by: Ernie Povey | 04/06/2018 6:03 pm

I called Thames Water at 1425 today to say no water and they promised a engineer visit within 4 hours. Clearly now overtaken by knowledge that this is a burst main on RR. Looks like houses in RG9 4BU and RG9 4BT impacted at least.

Posted by: Chris Penrose | 04/06/2018 6:02 pm

I called them they have a engineer going there to fix it. They have had guys there today trying to fix it but then left.

Posted by: Pat Forchin | 04/06/2018 5:39 pm

Finally got through TW after 10 minutes. This leak!!!!! is now "HIGH PRIORITY" whatever that means and will be investigated ASAP........ We will have to wait for twelve hours before TW will provide drinking water.

Posted by: Ernie Povey | 04/06/2018 5:25 pm

It seems Thames Water are not aware that we have no water. I am trying to contact them now but not having a lot of luck. If and when I find out any more information I will post it here.

Posted by: Ernie Povey | 04/06/2018 5:16 pm

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